JunkBossPro Blog — Crew App

What the Office Sees When a Junk Crew Completes a Job

For the crew, Complete is the last tap at the house. For the office, it is where a lot of work used to start: typing up the invoice, finding the photos, chasing the dump ticket, calling the customer about payment. In JunkBossPro, most of that work is already done by the time the truck pulls away. Here is what the office actually sees.

From the Crew's Tap to the Office Screen

Training the person who taps the buttons is covered in Training a New Junk Removal Helper on the App in One Day. This guide is about the other side of those taps, the office.

When a crew taps Complete, the job shows as done on the office side right away. There is no end-of-day sync, no route sheet to turn in and no “let me check with the driver.” The office sees the day close out job by job, as it happens.

What Comes With the Job

A completed job carries everything the crew added to it:

• Before-and-after photos, saved with the job.
• The crew's notes, like “Customer added grill and 3 bags, agreed to half load.”
• Who was on the job, from the PINs of the crew who worked it.
• The dump ticket, once the tons are entered, with any overage on the invoice.

All of it is in one place. When a customer calls next week, the office opens one job and sees the whole visit. Nobody has to text the driver on his day off to ask what the garage looked like.

The Invoice Is Already Made

Complete creates the invoice from the services on the job, with line items and sales tax. The office does not retype anything. If the crew noted an add-on, the office adds the matching line from your service list. If the dump ticket came in over the included weight, the overage line is added automatically: “Dump fee overage (0.28 tons @ $70.00) = $19.60.”

If the customer has a card on file, it can be charged on completion or on a schedule. If there is no card, the customer can see the invoice and pay online in the customer app, and past-due follow-up handles the ones who forget. Property managers and realtors set to Monthly get one statement each month covering every address, with each line labeled.

Skips Come Back With a Reason

Not every job ends in Complete. When the crew taps Skip, the office sees it with the crew's note: “Garage code did not work, no answer at the door.” The office knows exactly what to do next: reach the customer through two-way texting, get the new code, update the access note on the address, and put the job on another day.

Because skips come in live, the office can sometimes fix them the same day. A customer who replies “home after 2” can go back onto the same truck's afternoon.

The Day at a Glance

With Start, Skip and Complete coming in from every truck, the dispatch board turns into a live picture of the day: what is underway, what is done, what was skipped. Crew GPS on the office map shows where each truck is now. Put together, the office can answer “where's my truck?” calls, place same-day jobs on the right truck and see when an afternoon needs reshuffling. Crew GPS is covered in Crew GPS on the Office Map: Knowing Where Every Junk Truck Is.

What Stops Happening

The best measure of the office side is the work that goes away:

• No typing invoices from paper work orders at night.
• No hunting through a driver's camera roll for the photos from Tuesday.
• No stack of loose dump tickets with no job attached.
• No calling the truck to ask if the job is done.
• No end-of-week guessing at hours, since the time clock recorded them.

For a one- or two-truck company where the owner is also the office, that is time back every evening, and fewer jobs that quietly never get billed.

The Office and the Crew on the Same Page

The office builds the day, the crew runs it, and everything the crew does comes straight back to the office with the job. To see how the office and the crew app fit together, visit the JunkBossPro junk removal app page.